Shipping Policy

Introduction

This policy explains how we process, pack, ship and deliver orders placed on implemental.in. Please read it together with our Refund & Cancellation Policy and Terms & Conditions.

At a glance

Item	Details
Delivery coverage	Over 16,000 PIN codes across India
Order processing	Usually 1–2 working days for in-stock items
Delivery estimate	Shown at checkout; typically 3–7 working days after dispatch
Shipping charges	Calculated at checkout by weight, volume and destination
Tracking	Shared by email/SMS after dispatch; also available under “Track Your Order”
GST invoice	Issued with every order

1. Where we deliver

We deliver to more than 16,000 PIN codes across India. Enter your PIN code on the product page or at checkout to confirm serviceability for a specific item.

Some products cannot be shipped everywhere. Serviceability may be restricted for:

• heavy, oversized or machine-class items that require surface freight;
• batteries, aerosols, adhesives, chemicals, paints, lubricants and other regulated or hazardous goods;
• remote, hill, island and restricted-access locations; and
• locations where our courier partners do not operate.

We currently ship within India only. For export or overseas requirements, please contact us before ordering.

2. Order processing and dispatch

Orders are processed on working days (Monday to Saturday, excluding public holidays). For in-stock items, dispatch normally takes 1–2 working days from order confirmation.

Dispatch can take longer where an order requires:

• procurement from a brand, distributor or manufacturer;
• payment, address or GST verification;
• special packing, crating or palletisation for heavy or fragile goods; or
• stock confirmation across multiple warehouses.

If we expect a material delay, our team will contact you on your registered email address or phone number.

3. Delivery timelines

The estimated delivery date shown at checkout is the best guide for your order. As an indication only:

Destination	Indicative delivery time after dispatch
Metro cities	2–4 working days
Other cities and towns	3–6 working days
Remote areas, North East, J&K, Ladakh, island territories	6–10 working days
Heavy or oversized goods sent by surface freight	5–12 working days

These are estimates, not guaranteed delivery dates. Actual delivery time depends on stock availability, product type, packaging requirements, warehouse location, courier network and destination PIN code.

4. Shipping charges

• Shipping charges, where applicable, are calculated on the basis of the product, order value, actual weight, volumetric weight and delivery destination.
• The final shipping cost is displayed at checkout before you pay. No shipping charge is added after an order is placed.
• Heavy, oversized or freight-class consignments may attract additional transport charges. Where this applies, our team will confirm the amount with you in writing before dispatch.
• Any octroi, entry tax, state permit, e-way bill or local levy applicable at the destination is payable by the customer unless we state otherwise.

5. Heavy, oversized and freight consignments

Machines, large power tools, pumps, motors, compressors, welding sets, racks, ladders and similar goods are usually sent by surface transport rather than parcel courier. For such consignments:

• delivery is normally made to the ground floor or the entrance of the delivery address;
• unloading, lifting, shifting to upper floors, positioning and installation are the customer's responsibility;
• in some locations, delivery may be made to the transporter's godown for self-collection; and
• the consignee must be available to receive the goods and sign the transporter's proof of delivery.

If you have site constraints — narrow access, no lift, restricted entry timings, gate passes or security clearance — please tell us at the time of ordering.

6. Cash on Delivery

Cash on Delivery may be available on selected products, order values and PIN codes. Availability is confirmed at checkout. COD may not be offered for heavy freight consignments, made-to-order items, high-value orders or bulk supplies. Please keep the exact amount ready at the time of delivery.

7. Tracking your order

Once your order is dispatched, we share the courier name and tracking number on your registered email address and phone number. You can also use the Track Your Order section on our website.

Tracking information may take up to 24 hours to become active on the courier's system after dispatch. If tracking has not updated for several days, or the estimated delivery date has passed, write to us at support@implemental.in with your order number.

8. Delivery attempts and failed deliveries

• Our courier partners generally make up to three delivery attempts, and may call you on the registered phone number for directions.
• Please keep the registered number reachable during the delivery window.
• If delivery cannot be completed after repeated attempts, if the address is incorrect or inaccessible, or if the shipment is refused, the consignment will be returned to us.
• Returned-to-origin consignments are handled under our Refund & Cancellation Policy. Shipping and return-freight costs already incurred may be deducted.

9. Checking your shipment on arrival

Please inspect every consignment at the time of delivery:

• Check that the outer packaging is sealed and undamaged before you sign for it.
• If the parcel is torn, wet, crushed, opened or re-taped, either refuse it or record the damage on the courier's proof of delivery before signing.
• Record an uninterrupted unboxing video from the moment the sealed parcel is opened. This is strongly recommended, and is required to support claims for transit damage, leakage, shortage or a wrong item.
• Report any damage, leakage, shortage or incorrect item to support@implemental.in within 24 hours of delivery.

10. Delivery address

Please ensure your delivery address, landmark, PIN code and contact number are complete and accurate. Address changes are not guaranteed once an order has been processed or dispatched. If you need a change, contact support immediately with your order number — we will try, but cannot promise, to update it.

For GST invoicing, enter the correct billing name, address and GSTIN at the time of ordering. GST details cannot be added or corrected after the invoice is generated and the order is dispatched.

11. Partial and multiple shipments

Orders containing several items may be dispatched in more than one shipment, from different warehouses, and may arrive on different days. Each shipment carries its own tracking number. You are not charged extra for a split shipment.

12. Delays outside our control

We are not liable for delays or non-delivery caused by events beyond our reasonable control, including courier or transporter disruption, strikes, bandhs, weather events, floods, natural calamities, accidents, regulatory or customs action, restricted-area rules, public holidays and periods of unusually high demand. In such cases we will keep you informed and work with the carrier to complete delivery as soon as possible.

13. Bulk and project supplies

Delivery schedules for bulk orders, project supplies, rate contracts and made-to-order items are confirmed separately at the quotation stage and may differ from the timelines above. See Bulk & Business Enquiries.

14. Contact us

Implemental
SCO 40, Sector 28-C, Chandigarh – 160002, India

Email: support@implemental.in
Phone: +91 87279 22001
Response time: Within 24–48 business hours