Privacy Policy

Last updated: September 2026

Introduction

Implemental (B K Jagan And Co) (“Implemental”, “we”, “us”, “our”) operates the website implemental.in. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and the choices available to you.

This policy should be read together with our Terms & Conditions. By using this website, creating an account, placing an order or contacting us, you consent to the practices described here. If you do not agree with this policy, please do not use the website.

1. Who this policy applies to

This policy applies to everyone who visits implemental.in, registers an account, places an order, submits an enquiry or otherwise interacts with us online or by phone, email or WhatsApp.

2. Information we collect

2.1 Information you give us

  • Identity and contact details: name, email address, telephone number, date of birth, language preference.
  • Order details: billing address, shipping address, PIN code, order history and product preferences.
  • Business details: company name, GSTIN, PAN where required for invoicing, and purchase-order references for bulk or business customers.
  • Account details: username and password for a registered account.
  • Support content: messages, photographs, unboxing videos and documents you send when raising a query, return, warranty or grievance.

2.2 Information we collect automatically

  • IP address, approximate location, device type, operating system, browser type and version.
  • Pages viewed, products browsed, referring page, time spent, clicks and other usage data.
  • Cookie identifiers and similar technologies (see Section 5).

2.3 Information we receive from others

We may receive limited information from payment gateways (transaction status and reference numbers), courier and logistics partners (delivery status), and analytics or advertising providers, in each case to complete your order or improve our service.

3. What we do not collect

Implemental does not collect or store your credit card number, debit card number, CVV, card PIN, net-banking password or UPI PIN. All payments are processed by third-party payment gateways on their own secure infrastructure.

Our team will never ask you for an OTP, PIN, CVV or banking password. If anyone claiming to represent Implemental asks for these details, do not share them — report it to us immediately at support@implemental.in.

4. How we use your information

We use your personal information to:

  • process, pack, invoice, ship and deliver your orders;
  • issue GST invoices and maintain statutory books and records;
  • provide customer support, and handle cancellations, returns, replacements, refunds and warranty claims;
  • keep you informed about order status, dispatch and delivery;
  • respond to bulk enquiries and prepare quotations;
  • verify identity and prevent fraud, misuse and payment risk;
  • improve our website, product range, search and recommendations;
  • send offers, product updates and marketing communications where you have not opted out; and
  • comply with applicable law and respond to lawful requests.

5. Cookies and tracking technologies

We use cookies — small files stored on your device — along with web beacons and pixel tags. These help us keep you signed in, remember your cart, understand how the website is used, measure the performance of our pages, and show relevant offers.

Cookies used on this website may include strictly necessary cookies (for checkout and security), performance and analytics cookies, and marketing cookies set by us or our service providers. Most browsers let you block or delete cookies through their settings. Please note that disabling cookies may prevent parts of the website, including checkout, from working correctly.

6. Registration and account security

Creating an account is free and requires your name, email address and a password. You are responsible for keeping your password confidential and for all activity under your account. Please notify us immediately if you suspect unauthorised access.

7. Marketing communications and your choices

We may send you promotional emails, SMS alerts, WhatsApp messages or phone calls about products, offers and services.

You can opt out at any time by:

  • clicking the unsubscribe link in any marketing email;
  • changing the communication preferences in your account; or
  • writing to support@implemental.in asking to be removed from our marketing lists.

Opting out of marketing does not stop transactional messages relating to your orders, deliveries, refunds or account security, which we need to send.

8. When we share your information

We do not sell your personal information. We share it only as follows:

  • Logistics partners — your name, address and phone number, so that your order can be delivered.
  • Payment gateways and banks — to process payments and refunds.
  • Service providers — hosting, IT, communication, analytics and customer-support vendors who process data on our instructions and under confidentiality obligations.
  • Brands, distributors and authorised service centres — where needed to fulfil an order, source a product or process a warranty claim.
  • Group and affiliated entities — for order fulfilment, fraud prevention and service delivery.
  • Legal and regulatory — where disclosure is required by law, court order or a lawful request from a government or enforcement agency, or where necessary to protect our rights, property or the safety of our users.
  • Business transfer — in connection with a merger, acquisition or reorganisation, subject to this policy continuing to apply.

9. Data security

We use reasonable technical, physical and organisational security practices to protect your information, including SSL/TLS encryption for data in transit and access controls on our systems. We aim to maintain security practices consistent with the IS/ISO/IEC 27001 standard for the protection of information and databases.

No method of transmission or storage over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security, and you share information with us at your own risk.

10. How long we keep your information

We retain personal information for as long as your account is active or as needed to provide our services, and thereafter for as long as required to comply with tax, GST, accounting, contractual, audit and other legal obligations, or to resolve disputes and enforce our agreements. Information that is no longer required is deleted or anonymised.

11. Where your information is stored

Your personal information is ordinarily stored and processed in India. Where information is transferred to or accessed from another country — for example by a cloud or software provider — we take reasonable steps to ensure it remains protected in accordance with this policy and applicable law.

12. Your rights and choices

Subject to applicable law, you may:

  • access the personal information we hold about you;
  • ask us to correct or update inaccurate or incomplete information;
  • ask us to delete information we no longer need to retain;
  • withdraw consent you have given, at any time, by writing to us; and
  • raise a grievance about how your information has been handled.

To exercise any of these rights, email support@implemental.in from your registered email address. We may need to verify your identity before acting on a request. Withdrawing consent may limit our ability to process orders or provide certain services.

13. Children

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. A minor may browse the website, but should not register an account or place an order except under the supervision of a parent or legal guardian. If you believe a minor has provided us with personal information, please contact us and we will delete it.

14. Third-party websites

Our website may link to third-party websites, brand pages or payment platforms. This policy does not apply to those websites, and we are not responsible for their content or privacy practices. Please read their privacy policies before sharing information with them.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised policy takes effect when posted on this page, and the “Last updated” date above will change. Please review this page periodically. Continued use of the website after an update means you accept the revised policy.

16. Contact us and grievance redressal

For any question, request or complaint about this policy or about how your personal information is handled, contact:

Grievance Officer
Implemental (B K Jagan And Co)
SCO 40, Sector 28-C, Chandigarh – 160002, India

Email: support@implemental.in
Phone: +91 87279 22001

Please mark your message “Privacy Grievance”. We acknowledge grievances within 48 hours of receipt and aim to resolve them within one month.