Refund & Cancellation Policy
Last updated: September 2026
Introduction
This policy explains how order cancellations, returns, replacements and refunds work at Implemental. Please read it before placing an order. By placing an order on implemental.in you accept the terms set out below, read together with our Terms & Conditions and Shipping Policy.
At a glance
| What you want to do | Time limit | How to raise it |
|---|---|---|
| Cancel an order (prepaid or COD) | Within 24 hours of placing the order, and only if it has not been dispatched | Email support@implemental.in |
| Report a damaged, leaking, wrong or short-supplied item | Within 24 hours of delivery | Email with photos + unboxing video |
| Request a return | Within 3 days of delivery, product unopened and unused | Email support@implemental.in |
| Refund to original payment method | Typically 7–10 business days after approval | Processed automatically once approved |
All requests must be raised by email to support@implemental.in so that they are formally recorded and can be tracked. Requests made only by phone or chat may not be actioned.
1. Cancelling your order
1.1 Before dispatch
You may request cancellation of a prepaid or Cash on Delivery order within 24 hours of placing it, provided the order has not already been dispatched from our warehouse. Send your request to support@implemental.in with:
- your order number;
- the registered name, email address and phone number on the order; and
- the reason for cancellation.
You will receive a written confirmation once the cancellation has been processed. Until you receive that confirmation, please treat the order as active.
1.2 After dispatch
An order that has already been dispatched from our warehouse cannot be cancelled. If the shipment is already in transit, please accept the delivery and then raise a return request under Section 3, if the item is eligible.
1.3 Cancellation charges
| Order type | Deduction on cancellation |
|---|---|
| Prepaid — domestic | Rs. 100 is deducted from the refund as cancellation charges |
| Prepaid — international | 5% of the total order value is deducted towards exchange and processing fees |
| Cash on Delivery | Reward points equivalent to Rs. 100 are deducted from your account |
These charges cover payment gateway, packing and order-processing costs already incurred on your order.
1.4 If you refuse a prepaid shipment at delivery
If you decline to accept a prepaid shipment, the order will be cancelled once the parcel is returned to our warehouse and verified. Rs. 100 will be deducted and the balance refunded to your original payment method, normally within 7–10 business days of the shipment reaching us.
2. Cancellation by Implemental
We may cancel an order, in whole or in part, where:
- the product is out of stock, discontinued or withdrawn by the manufacturer;
- there is a pricing, listing or specification error;
- your delivery PIN code is not serviceable for that product; or
- the order fails our verification, fraud or address checks.
If stock remains unavailable for more than 30 working days, the order will be cancelled and the full amount refunded to your original payment method. No cancellation charge applies when we cancel the order.
3. Returns
3.1 Return window and eligibility
Returns are permitted within three (3) days of delivery. To be eligible, the product must be:
- unopened, unused and unsealed;
- free of any damage, marks, scratches or signs of installation;
- complete with its original packaging, box, labels, manuals, warranty card, free items and accessories; and
- accompanied by the original invoice.
Do not ship a product back to us before your return request has been reviewed and approved in writing. Unapproved returns cannot be traced, inspected or refunded.
3.2 What we cannot accept back
Returns are generally not accepted where the product has been:
- used, installed, fitted, wired, commissioned, cut, drilled or altered in any way;
- damaged after delivery through negligence, misuse, incorrect application, wrong voltage or improper installation;
- returned without its original packaging, accessories, manuals or free items;
- opened, where the product is a consumable, chemical, adhesive, lubricant, paint, welding consumable or similar sealed item;
- made to order, cut to size, imported specially, or procured against a specific bulk or non-catalogue requirement; or
- reported after the 3-day window has closed.
These exclusions do not apply where the approved return reason is a verified manufacturing defect, transit damage or an incorrect product supplied by us.
3.3 How to raise a return
- Email support@implemental.in within 3 days of delivery.
- Include your order number, the product name, the reason for return, and clear photographs — plus an unboxing video where the issue relates to damage, leakage, shortage or a wrong item.
- Our team will review the request, usually within 24–48 business hours, and confirm whether it is approved.
- If approved, keep the product in its original packaging and ready for pickup.
3.4 Reverse pickup
Where reverse pickup is available at your PIN code, we will arrange collection. A reverse pickup charge of Rs. 100 is deducted from the eligible refund after the returned product has been received and verified.
If reverse pickup is not available at your location, you may be asked to send the product to our designated warehouse. Please use a trackable courier and share the docket number with us.
4. Damaged, leaking, incorrect or missing items
If your order arrives damaged, if a liquid product has leaked in transit, if you receive the wrong item, or if something listed as included is missing, please write to us within 24 hours of receiving the order.
Please include:
- photographs of the outer packaging, the shipping label and the affected product;
- an uninterrupted unboxing video from the moment the sealed parcel is opened; and
- your order number and a short description of the issue.
An unboxing video is strongly recommended for all such claims. It is the fastest way for our team — and for the courier — to verify what happened and approve a replacement or refund. Do not use, install or alter an item you believe is damaged or incorrect, and retain all packaging until the claim is closed.
If a parcel is visibly torn, wet, crushed or re-taped at the time of delivery, you may refuse it and inform us immediately.
5. Replacements
Where a claim for damage, leakage, shortage or an incorrect product is approved, we will normally offer a replacement of the same item, subject to stock. If a replacement is not available within a reasonable period, we will process a refund instead.
6. Refunds
- Refunds are processed after the returned product reaches our warehouse and passes inspection, or after a claim is approved.
- Eligible prepaid refunds are credited to the original payment method used for the purchase.
- Refunds are typically initiated within 7–10 business days of approval. The time taken for the amount to reflect in your account also depends on your bank or payment provider.
- For Cash on Delivery orders, refunds are made to the bank account details you provide in writing, or as reward points where applicable.
- Applicable cancellation or reverse-pickup charges are deducted before the refund is released.
- Shipping charges already incurred are non-refundable, except where the return is due to our error or a verified defect.
7. Warranty claims are separate
A warranty claim is not the same as a return. Warranty coverage, duration and service process vary by brand and product, and are provided by the manufacturer or its authorised service centre. Once the 3-day return window has closed, product defects are handled under the applicable manufacturer warranty. Retain your invoice, serial number, warranty card and original packaging — our team can help you identify the correct service process.
8. Bulk and business orders
Orders placed against a bulk enquiry, quotation, purchase order or rate contract may be governed by separately agreed cancellation and return terms. Where such terms have been agreed in writing, those terms will apply. See our Bulk & Business Enquiries page.
9. Need help?
Implemental
SCO 40, Sector 28-C, Chandigarh – 160002, India
Email: support@implemental.in
Phone: +91 87279 22001
Response time: Within 24–48 business hours
If your issue has not been resolved to your satisfaction, you may escalate it to our Grievance Officer at the same email address, marking your message “Grievance – [your order number]”. Grievances are acknowledged within 48 hours and resolved within one month of receipt.
