Refund & Cancellation Policy

Last updated: January 2026

Introduction

Welcome to IMPLEMENTAL's Refund & Cancellation Policy. This policy outlines the terms under which orders may be cancelled, returned, or refunded. Please read this carefully before placing an order.

For any assistance, contact us at: support@implemental.in

Cancellation Window

One can cancel the COD or PREPAID order by sending us an email at support@implemental.in within 24 hours of placing the order.

⚠️ Important: Any order cancellation request will be processed only via email. Please drop an email to support@implemental.in within 24 hours of placing the order.

Prepaid Order Cancellation

  • For Prepaid Orders, ₹100 will be charged as cancellation charges during the refund process.
  • If a Prepaid International order is cancelled, the customer is responsible for 5% exchange fees on the total value of the order, and the balance would be refunded to the original account.
  • For prepaid domestic orders where delivery is rejected, a refund will be initiated by debiting ₹100 towards cancellation charges, and the balance will be refunded and credited to the same payment instrument within 7-10 business days.

COD Order Cancellation

  • For COD Orders, Reward points will be deducted from the customer's account which is equal to ₹100.
  • If an order is rejected during delivery, our system will cancel the order when it reaches back to our warehouse.

Orders Already Dispatched

🚚 Order once dispatched from our warehouse cannot be cancelled under any circumstances.

Orders cannot be altered once they are placed. They can only be cancelled (within the 24-hour window), and you need to place a new order if changes are required.

Out of Stock / Unavailability

In case of rare occasions where your order is cancelled due to non-availability of stocks for over 30 working days:

  • The full amount would be refunded back to the original payment method
  • An email confirmation would be sent to you for the same

We apologize for the inconvenience this may cause. Please recheck availability on a later date.

Returns Policy

Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at: support@implemental.in

Damaged or Leaking Products

Please notify us by email if your product is damaged or leaks during transit, within 24 hours of receiving it.

We will assist you in getting a replacement or refund. If necessary, the reverse pickup would be arranged from our end. Once the product reaches our warehouse, necessary action would be completed within three working days.

Return Eligibility & Conditions

  • Returns are permitted within three days of delivery
  • The item must not be unsealed and not damaged
  • We will arrange for reverse pickup
  • After verifying the product has no damage or faults, we will proceed with the refund (after deducting ₹100 for reverse pickup charges)

Reverse Pickup Facility

If a reverse pickup facility is not available at the buyer's pincode/delivery address:

  • It would be up to the buyer to ship back the product to our warehouse
  • Upon receipt and verification, the return and refund process will be completed

Exclusions & Non-Coverage

❌ Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.

Please ensure products are used as per instructions and stored appropriately to maintain eligibility for returns.

Contact & Support

For any questions regarding cancellations, returns, or refunds, please contact our support team:

📧 support@implemental.in

Response Time: We aim to respond to all queries within 24-48 business hours.