Call +91 87279 22001, email support@implemental.in, or submit the contact form on our website.

We aim to respond to email and contact-form enquiries within 24 hours. Response times may be longer on public holidays or during periods of high demand.

Your name, registered phone number, email address, order number and a short description of the query. For product issues, add clear photographs or a video.

Yes. Our listed store address is SCO 40, Sector 28-C, Chandigarh – 160002. Please contact us before visiting to confirm timings and product availability.

Use the WhatsApp option shown on the website where available. For cancellations, returns or formal complaints, please email us instead so that your request is properly recorded.

Check the specifications, dimensions, material, capacity, power rating, compatibility and intended application on the product page. You can also contact our team before ordering for help with selection.

Yes. Tell us what the product is for, where it will be used, and any measurements or technical requirements, and we will help you identify suitable options.

Product images are indicative. Packaging, colour, labelling or minor design details may vary by brand, model or manufacturing batch. Rely on the written specifications on the product page.

Contact us before ordering. Share the machine model, fitting size, technical drawing, photograph or measurements and our team will help you check compatibility.

It depends on the product. Some items need assembly, installation, calibration, accessories or professional operation. Read the description and the manufacturer's instructions before use.

The product is currently unavailable to order. Check back later, or contact us about expected availability or a suitable alternative.

Yes. We serve individual buyers as well as professionals, contractors, SMEs, MSMEs, OEMs and businesses looking for hardware, tools, machinery and industrial products.

You'll receive an order confirmation on your registered email address or phone number. Keep the order number for future reference.

Where guest checkout is available, yes. Creating an account makes order tracking and repeat purchases easier.

No. An order cannot be altered once placed. Request cancellation within the permitted period and place a fresh order with the correct product.

Contact support immediately. Address changes are not guaranteed once the order has been processed or dispatched.

Email support immediately with both order numbers. If the duplicate has not been dispatched, we can check whether it is eligible for cancellation.

Yes — search for the product again or find it in your previous order details. Availability and pricing may have changed.

Available payment methods are shown at checkout. Both prepaid and Cash on Delivery orders are supported, although availability depends on the product, order value and delivery location.

The price displayed at checkout applies to your order. Delivery charges, taxes and other applicable charges are shown before payment.

Prices can change due to supplier revisions, promotions, stock availability or manufacturer updates. The price displayed when you place the order is the price that applies to it.

Yes — a GST invoice is issued with every order. Enter the correct billing name, address and GST details while placing the order. For business purchases or corrections, contact support before dispatch.

Don't place another order immediately. Check your email, SMS and order history, then contact support with the payment reference number and a transaction screenshot.

Never. Do not share an OTP, card PIN, CVV, banking password or UPI PIN with anyone. Our support team will never ask for these details.

Yes. Bulk pricing may be available depending on the product, quantity and delivery location. Submit a bulk enquiry with specifications and quantity for a customised quotation.

We serve more than 16,000 PIN codes across India. Final delivery availability depends on the product and location.

Enter your PIN code on the product page or at checkout. For products with special size, weight or transport requirements, contact support for confirmation.

Delivery time depends on stock availability, product type, warehouse location and destination PIN code. Refer to the estimate shown at checkout, or see our Shipping Policy for indicative timelines.

By product, order size, weight, volume and delivery destination. The final shipping cost is displayed at checkout before payment.

Use the Track Your Order section on our website. Tracking details are also shared by email and SMS after dispatch.

Dispatch can take longer if the product requires procurement, verification, special packaging or stock confirmation. Contact support with your order number for an update.

Check the tracking information first. If there has been no update, or the estimated date has passed, contact support with your order number.

The courier will normally re-attempt delivery or call you for instructions. Repeated failed attempts or refusal to accept the order may result in the shipment being returned and the order cancelled.

Machines and large equipment usually travel by surface freight. Delivery is normally to the ground floor or entrance, and unloading, shifting and installation are the customer's responsibility. See our Shipping Policy.

Yes — email support@implemental.in within 24 hours of placing a prepaid or Cash on Delivery order, provided it has not already been dispatched.

No. Orders that have been dispatched cannot be cancelled.

Rs. 100 is deducted from the refund on eligible prepaid cancellations. For Cash on Delivery orders, reward points equivalent to Rs. 100 may be deducted. International prepaid orders attract 5% of order value towards exchange fees.

Email support@implemental.in within the cancellation period with your order number and reason for cancellation.

Once the shipment returns to our warehouse, the order may be cancelled. Rs. 100 is deducted and the balance refunded to your original payment method, normally within 7–10 business days.

If stock remains unavailable for more than 30 working days, we cancel the order and refund the full amount to your original payment method, with no deduction.

Eligible returns are accepted within three days of delivery, provided the product is unopened, unused and undamaged, with all original packaging and accessories.

Email support@implemental.in with your order number, the reason for return and supporting photographs or video. Do not send the product back until your request has been reviewed and approved.

Rs. 100 may be deducted from the eligible refund as a reverse-pickup charge.

Reverse pickup is arranged where courier service is available. If it isn't available at your PIN code, you may be asked to send the product to our designated warehouse using a trackable courier.

Refund processing begins after the returned product reaches our warehouse and is inspected — usually within 7–10 business days of approval. The time for the amount to appear also depends on your bank or payment provider.

Eligible prepaid refunds are credited to the original payment method used for the purchase.

Generally no. Returns are not accepted for products that have been used, installed, opened, altered or damaged after delivery — unless the approved reason is a verified defect or an incorrect product.

No. Damage caused by negligence, incorrect application, improper installation or misuse is excluded from the return policy.

Yes. Keep the box, labels, accessories, manuals and invoice until you have checked the product and confirmed it is correct and undamaged.

Email support within 24 hours of delivery with clear photographs and an unboxing video showing the outer packaging, the shipping label and the damaged product.

Notify support by email within 24 hours of delivery with photographs or video of the package and the leakage. We will review the case for a replacement or refund.

Do not use, install or alter the item. Keep all packaging intact and contact support with your order number, product images and a photograph of the shipping label.

Check the full package and the product description first. If something listed as included is missing, contact support with an unboxing video and photographs of everything received.

An uninterrupted unboxing video is strongly recommended for any claim involving damage, leakage, missing parts or an incorrect product. It is the fastest way for us — and the courier — to verify and resolve the issue.

Warranty coverage varies by brand and product. Check the warranty information on the product page, packaging or manufacturer documentation before ordering.

Depending on the product, warranty support is provided by the manufacturer, an authorised service centre, the brand or the seller. Our team can help you identify the right process.

The invoice, product serial number, warranty card, original packaging and any installation or service records the manufacturer requires.

Usually not. Misuse, incorrect voltage, unauthorised repair, improper installation, normal wear and failure to follow operating instructions are typically excluded.

Installation availability depends on the product and location. Unless installation is specifically mentioned as included, arrange it through a qualified professional or contact support for guidance.

Yes. We supply businesses, contractors, SMEs, MSMEs and OEMs alongside individual customers.

Product name, brand or specification, required quantity, delivery location, expected timeline, billing details and any acceptable alternatives.

Yes. Submit your business details and requirements through the bulk enquiry or contact form and our team will check availability and prepare a quotation.

Bulk pricing depends on quantity, brand, stock availability, delivery location and procurement requirements, and is assessed separately for each enquiry.

Often, yes. Send the exact specification, brand, model number, photograph or technical document and our procurement team will check whether the product — or a suitable alternative — can be sourced.

Yes. Mention your expected order frequency, monthly quantity and delivery locations in your enquiry so we can propose a suitable procurement arrangement.